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Nine Quality Criteria for an IT Product: What to Check, How AI Helps, and What Changes in AI Systems
Enterprise IT systems: a map of the classes
People and the IT function: the loops that serve the employee, not the business process
Routine automation and AI: robots, app builders and language models
Data and documents: master data, document flow and product data
Money, planning and analytics: the loop that counts the business
Customers and sales: the systems that hold the history of the relationship
Production, assets and the warehouse: the systems that run the physical world
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